I have misplaced or lost my card. How do I temporarily turn the card off while I look for it?

If you’ve lost your card, you can report it lost through Online or Mobile Banking. See the Report a Lost or Stolen Card article for more information on how to do this. 

In the meantime, you can take precautions by temporarily turning your card off through Online Banking or the Golden 1 Mobile app. 

Online Banking:

1. Log in to Online Banking. 
2. Click Manage Cards. 
3. Go to Card is ON under your card image and click the toggle to turn your card off. 

Mobile Banking:

1. Log in to the Mobile Banking app. 
2. Tap I want to from the menu tray at the bottom, then tap Manage my cards. 
3. Go to Card is ON under your card image and tap the toggle to turn your card off.

For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.