I have misplaced or lost my card. How do I temporarily turn the card off while I look for it?

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You can temporarily turn your card off or on through Online Banking or Mobile Banking app.

Online Banking

  1. Log in to Online Banking.
  2. Click Manage Cards.
  3. Go to Card is ON under your card image and click the toggle button to turn your card off.

 

Mobile Banking

  1. Log in to the Mobile Banking app.
  2. Tap Cards from the menu tray at the bottom
  3. Go to Card is ON located under your card image and tap the toggle button to turn your card off.

 


Report a Lost Debit or Credit Card
If you have lost your card, you can report it lost through Online or Mobile Banking.

 

Online Banking
  1. Log in to Online Banking. 
  2. Click Manage Cards. 
  3. Select the applicable card from the Switch or Add Card drop-down that you would like to report. 
  4. Click Report Lost or Stolen under Manage Card. 
  5. Select whether the card is lost or stolen, and the card lost date (if applicable). 
  6. Click Next and follow the prompts to complete the process. 
Mobile Banking
  1. Log in to the Mobile Banking app. 
  2. Tap Cards from the menu tray at the bottom. 
  3. Swipe to select the card that you would like to report. 
  4. Tap Report Lost or Stolen under Manage Card. 
  5. Select whether the card is lost or stolen, and the card lost date (if applicable).
  6. Tap Next and follow the prompts to complete the process. 
Note: You may receive a prompt to call us at 1-800-853-5626 for further information or to report any unauthorized transactions on your account.

To report a lost or stolen card, call the corresponding phone numbers listed below: 

  • Debit cards: 1-800-462-1663.
  • Credit cards: 1-800-853-5626.

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