Can I dispute a charge on my Golden 1 credit card statement?

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Yes, there are a number of ways to dispute a charge. Click to expand each section for detailed instructions.

Online Banking
  1. Log into Online Banking.  
  2. From the home page, click the account for which you would like to submit the fraud claim. 
  3. On the Account Details page, click on the transaction you’d like to dispute. 
  4. Select Dispute Transaction. 
Mobile Banking
  1. Log into Mobile Banking.
  2. From the home screen, tap the account for which you would like to submit the fraud claim. 
  3. Tap the transaction you’d like to dispute.
  4. Scroll down and tap Dispute transaction at the bottom of the page.
Phone
 
Contact the Member Service Contact Center: 1-877-GOLDEN 1 (1-877-465‑3361).
  • Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
  • Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time 
  • Holiday Schedule
Branch

File a claim in person at any Golden 1 branch during operating hours. 

For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.

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