I Can’t Log In to Mobile or Online Banking

As part of our Mobile and Online Banking update, some members may experience issues signing in, such as a password not being accepted, multi-factor authentication (MFA) codes not arriving, or the password reset flow not completing.

If you’re unable to log in, the fastest option is to start fresh and re-enroll in Personal Digital Banking. This creates a new User ID and password and can restore access more quickly than waiting for phone support.

How to Re-enroll via Online Banking or the Golden 1 Mobile App

1. Open the Mobile app or visit Golden1.com and select the Log In button, then choose Enroll in Personal Digital Banking.
   
    
   
   
2. If prompted, enter your full SSN when prompted. We don’t typically ask for this information, but this is an added security step to help ensure your account's safety. 
3. Enter your full account number, book number, or debit card number.
4. Complete multi-factor authentication verification (choose to receive a one-time passcode via text message, phone call, or email).
5. You may be asked to complete a secondary identity verification step, such as uploading a selfie or a photo of your legal ID.
6. Once your identity is confirmed, you’ll create a new User ID and password, and you should be able to log in. 

Need Assistance?

If you have re-enrolled and are still having difficulty accessing your account, please call our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361)  

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time 
• Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time 
• Holiday Schedule 

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1-916-732-2900. Please note: Calling charges may apply. 

You can also visit any branch for assistance.

For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.