What happens when my certificate matures?

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Your certificate will automatically renew at maturity for your convenience.

However, if you would like to make a change to your certificate, you will have a fourteen (14) calendar-day grace period after the maturity date to do so, penalty free. By using our self-service digital option within Online Banking, you can initiate the process and will receive a confirmation email once it is completed.

Here's how:

  1. Log into Online Banking: Access your account using your credentials.
  2. Access Certificate Management: Once logged in, click the Open Account/Manage Certificates link from the right-hand menu. Then select Certificates Management.
  3. Select the Certificate: Term Savings Certificates eligible for action within the fourteen (14) calendar-day grace period will be featured at the top of the page, highlighted, with a bolded border for easy identification; clicking on them will populate the required information needed to complete your request.

 

If you do not want to renew your certificate you may submit a request through a secure message in online banking to transfer funds to a savings account, another certificate, or close your account. You can also submit a written request by mail, visit any branch, or call our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361). We're also happy to review other account options that may better fit your needs at this time.

Please visit our IRA Service Center to service an existing IRA or open a new IRA.

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