What if I run into difficulty and I can't afford my Golden 1 First Mortgage payments?» You can contact our Loss Mitigation Department. See section titled “LOSS MITIGATION” for options available. Thank you!Did You Find This Article Helpful?YesNoSorry to hear that. What wasn't helpful?Please do not include sensitive information such as social security numbers, account numbers, or other personal details when submitting feedback. For immediate assistance, please contact our Member Call Center at 1-877-465-3361, or visit your nearest Golden 1 branch.Send feedbackRelated articles