What if I want to dispute a charge on my Golden 1 credit card statement?

We offer the following options for disputing a charge on your credit card statement:

Online Banking

1. From the home page, click the account for which you would like to submit the fraud claim.
2. On the Account Details page, click More Actions.
3. Select Dispute a Transaction

Mobile Banking

1. From the home screen, tap the account for which you would like to submit the fraud claim.
2. On the Account Details page, tap the three dots icon at the top right corner and select Dispute a Transaction.

Phone

Call our Member Service Contact Center at 1-877-465-3361 to file a claim (Hours of operation: M-F 7:30 am - 6:00 pm PT, Sat-Sun - 9:00 am-5:00 pm).

Branch

File a claim in person at any Golden 1 branch during operating hours.