What should I do if I suspect fraud on my Golden 1 credit card?

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If you suspect fraudulent activity, report it as soon as possible. Golden 1 provides $0 liability for fraudulent or unauthorized transactions on your card when promptly reported. Certain conditions and limitations may apply, but you can review your Credit Card Account Agreement for additional information on unauthorized use.

You can report fraudulent activity in several ways. Click to expand each section for detailed instructions.

Online Banking
  1. Log into Online Banking.
  2. Click the account for which you would like to submit a fraud claim.
  3. Under the Account Details sections, click the transaction you would like to dispute.
  4. Select Dispute transaction.
  5. Follow the prompts to submit a dispute.
Mobile Banking
  1. Log into Mobile Banking.
  2. From the Mobile Banking home screen, tap on the account for which you would like to submit a fraud claim.
  3. Once on the Account Details screen, tap on the transaction you would like to dispute, scroll to the bottom and then tap Dispute transaction.
  4. Follow the prompts provided to submit a transaction dispute.
Phone
 
Contact the Member Service Contact Center: 1-877-GOLDEN 1 (1-877-465‑3361).
  • Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
  • Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time 
  • Holiday Schedule
In-person at a branch
File a claim in person at any Golden 1 branch during operating hours.
For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.

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