What should I expect during a fraud investigation?

The card on which the fraud occurred will be closed to prevent additional unauthorized usage; therefore, you will no longer be able to use that card to make transactions. You should receive a new card, if requested, within 5 to 7 calendar days. To help avoid interruption in any one-time or recurring payments you have scheduled for your debit or credit card, please give your new card information to companies you have authorized to directly bill your card.

If you added your debit or credit card to a digital wallet and the digital wallet transactions are associated with fraudulent transactions, you should remove the card from the digital wallet immediately. Visit our Credit Card Help page for more information.