How are alerts sent?

Notifications and alerts are sent to cardholders via the LifeLock Identify mobile app, or by text, phone* or email depending on the preferences the cardholder sets when they create their account. When a cardholder receives an alert or notification and a link is included, the cardholder can click on this link, which will take them to more detailed information on the event and next steps or best practices that may help to minimize the impact to their identity. Cardholders will also have web and mobile/app access to their Member Portal where they can view alerts and account management information. 

*Phone alerts made during normal local business hours.