Can I change the phone number(s) I registered to use for authentication for the Golden 1 Mobile Banking app?

This article offers guidance on how to update your phone number, what steps to take if your number has changed, and what to do if you’ve lost your phone.

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Yes, you can edit the phone numbers associated with your account through Online Banking or the Golden 1 Mobile app.

  1. Log in to Online Banking or Mobile Banking.
  2. Click on your name or profile icon in the top right corner, then click My Profile.
  3. Click Security then Update Verification Method.
  4. Click or tap on the verification method you would like to update.
    For your security, a one-time passcode will be sent to your phone number on file. This can take up to 10 minutes.
  5. Enter the passcode then click Next. Select the verification method you would like to change.

If you have any questions or need assistance, please send us a secure message within Online Banking or call our Member Service Contact Center: 1-877-GOLDEN 1 (1-877- 465‑3361).

  • Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time 
  • Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time 
  • Holiday Schedule
For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.

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