Dispute a Charge

You can report fraudulent activity in one of the following ways:

Online banking:

1. From the home page, click on the account for which you would like to submit a fraud claim.
2. Once on the Account Details page, click More actions.
3. Select Dispute a Transaction.

Mobile banking:

1.  From the home screen, tap on the account for which you would like to submit a fraud claim.
2.  Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction.

Call Us

Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday – Friday.

Please note that our after-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.

In-person at a branch.
File a claim in person at any Golden 1 branch during operating hours.