Dispute a Charge
How to report fraudulent activity on your account.
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You can report fraudulent activity in one of the ways listed below. Click to expand the section for detailed instructions.
Online Banking
- Log into Online Banking.
- Click the account for which you would like to submit a fraud claim.
- Under the Account Details sections, click the transaction you would like to dispute.
- Select Dispute transaction.
- Follow the prompts to submit a dispute.
Mobile Banking
- Log into Mobile Banking.
- From the Mobile Banking home screen, tap on the account for which you would like to submit a fraud claim.
- Once on the Account Details screen, tap on the transaction you would like to dispute, scroll to the bottom and then tap Dispute transaction.
- Follow the prompts provided to submit a transaction dispute.
Phone
Contact the Member Service Contact Center: 1-877-GOLDEN 1 (1-877-465‑3361).
- Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
- Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time
- Holiday Schedule
In-person at a branch
File a claim in person at any Golden 1 branch during operating hours.
For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.
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