Dispute a Charge
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You can report fraudulent activity in one of the ways listed below. Click to expand the section for detailed instructions.
Online Banking
- After logging into Online Banking, click the account for which you would like to submit a fraud claim.
- Under the Account Details sections, click More actions.
- Select Dispute a Transaction.
- Follow the prompts provided to submit a transaction dispute.
Mobile Banking
- From the Mobile Banking home screen, tap on the account for which you would like to submit a fraud claim
- Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction
Phone
Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday – Friday.
Note: After-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.
In-person at a branch
File a claim in person at any Golden 1 branch during operating hours.
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