Dispute a Charge

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You can report fraudulent activity in one of the following ways:

Online Banking:

  1. After logging into Online Banking, click the account for which you would like to submit a fraud claim.
  2. Under the Account Details sections, click More actions.
  3. Select Dispute a Transaction.
  4. Follow the prompts provided to submit a transaction dispute.

Mobile Banking:

  1. From the Mobile Banking home screen, tap on the account for which you would like to submit a fraud claim
  2. Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction

Call Us

Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday – Friday.

Please note: After-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.


In-person at a branch

File a claim in person at any Golden 1 branch during operating hours.


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