How do I change or cancel an automatic withdrawal or payment?

If this was an automatic payment that was arranged directly with another company, you must contact that company direct to make changes to their automatic payments. We are unable to change or cancel your agreement with them. However, we can place a stop payment to prevent the payment from posting to your account. These stop payments must be placed in-person at a branch or by calling our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361).

If this is an automatic payment set up through Bill Pay, see the How to Use the Bill Payment Service article to remove a biller.

If this is a recurring payment set up through Zelle, see the How do I set up or cancel a recurring or scheduled payment in Zelle? article.