Lost or Stolen Card
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As soon as possible, report your card lost/stolen via Online Banking or through the Mobile Banking app. You will then be prompted to call us if you need to report any unauthorized transactions.
Online Banking:
- Log into Online Banking.
- Click Manage Cards.
- Select the applicable card from the Switch or Add Card dropdown that you would like to report.
- Click Report Lost or Stolen under Manage Card.
- Select whether the card is lost or stolen and the Card lost date (if applicable).
- Click Next and follow the prompts to complete the process.
Mobile Banking:
- Log into the Mobile Banking app.
- Tap Cards from the menu tray at the bottom.
- Swipe to select the card that you would like to report.
- Tap Report Lost or Stolen under Manage Card.
- Select whether the card is lost or stolen, and the Card lost date (if applicable).
- Tap Next and follow the prompts to complete the process.
Call: 1-800-853-5626 (24 hours a day, 7 days a week) to report your card lost or stolen. You should receive a replacement card in the mail 7-10 business days after submitting your report.
Visit a branch: Visit any Golden 1 branch at your convenience and have a new debit card printed within minutes.
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