Online Banking User ID
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Your User ID is either your account number or something that you created comprised of letters and numbers (e.g., JaneSmith123) when you enrolled. If you forget your User ID, you can recover it at any time by accessing the Forgot User ID link.
The instructions below are for members participating in the Digital Banking Pilot Program.
If you’ve forgotten your new User ID:
Forgot Your New User ID - Pilot Program Only
1. Go to the Golden 1 Digital Banking Pilot Program homepage.
2. Click on the Forgot User ID link.
3. Follow the on-screen instructions to complete the process.
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