Update Your Contact Information
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You can update your contact information including phone number or email. Click to expand each section for detailed instructions.
Note: Address information cannot be updated in Online or Mobile Banking. An address can only be updated, in person, by email, or by phone.
Online Banking
- Log into Online Banking.
- Click on your name in the top right corner, then click My Profile.
- Select the information you want to update.
For your security, we will send a one-time passcode to verify you’ve made the change.
Mobile Banking
- Log into Mobile Banking.
- Tap on the user icon in the top right.
- Tap My Profile.
- Here you can update your display name, email address, and phone number.
For your security, we will send a one-time passcode to verify you’ve made the change.
By Phone
Call 1-877-465-3361 and complete a verification process with a contact center representative to request the change.
In a Branch
To update your address in person, please bring a valid photo ID. Changes may take up to two business days to appear on your account.
By mail
Send a written request with your signature and a copy of a valid photo ID (e.g., driver's license) to the following address:
Golden 1 Credit Union
P.O. Box 15966
Sacramento, CA 95852
For additional guided support with both online and mobile banking, please visit Updates to Your Golden 1 Banking Experience.
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