Update Your Contact Information
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You can update your contact information such as address, phone number, or email in any of the following ways.
Click to expand each section for detailed instructions.
Online Banking
- Sign in to Online Banking
- Select Settings on the top right corner
- Click Profile
- Select the item (e.g., address, phone number, email) you want to update
For your security, you will be asked to answer one of your security questions before making any updates.
International Address
Send us a secured message through Online Banking listing the international address.
In a Branch
To update your address in person, please bring a valid photo ID. Changes may take up to two business days to appear on your account.
By Phone
Call 1-877-465-3361 and complete a verification process with a contact center representative to request the change.
By mail
Send a written request with your signature and a copy of a valid photo ID (e.g., driver's license) to the following address:
P.O. Box 15966
Sacramento, CA 95852
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