Order a new ATM or debit card
»
If you need to order a replacement ATM or debit Card, please visit any Golden 1 branch or contact the Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361).
If your card is lost or stolen, report your card lost/stolen as soon as possible in one of the following ways.
Online Banking
As soon as possible, report your card lost/stolen via Online Banking or through the Mobile Banking app. You will then be prompted to call us if you need to report any unauthorized transactions.
- Click Manage Cards from the top menu bar.
- Under Manage Card on the left, click or tap Report Lost or Stolen.
- Follow the prompts to report your card.
- If there are unauthorized or fraudulent transactions, you will be prompted to call us to report them.
Mobile Banking
As soon as possible, report your card lost/stolen via Online Banking or through the Mobile Banking app. You will then be prompted to call us if you need to report any unauthorized transactions.
- Tap Cards in the bottom toolbar.
- Scroll down to Manage Card, and tap Report Lost or Stolen.
- Follow the prompts to report your card.
- If there are unauthorized or fraudulent transactions, you will be prompted to call us to report them.
Call
Contact us at 1-800-853-5626 (24 hours a day, 7 days a week) to report your card lost or stolen. You should receive a replacement card in the mail 7-10 business days after submitting your report.
Did You Find This Article Helpful?