Report fraud on my debit, credit or ATM card
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We offer the following options to file a claim for fraudulent activity.
Click to expand each section for detailed instructions.
Online Banking
- Log in to Online Banking
- From the home page, click on the account for which you would like to submit a fraud claim
- Once on the Account Details page, click More actions
- Select Dispute a Transaction
Mobile Banking
- Log in to the Mobile Banking app
- From the home screen, tap on the account for which you would like to submit a fraud claim
- Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction
Phone
Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday thru Friday or 9:00 am and 5:00 pm Saturday.
Note: Our after-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.
In-person at a branch
File a claim in person at any Golden 1 branch during operating hours.
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