Report fraud on my debit, credit or ATM card

We offer the following options to file a claim for fraudulent activity:

Online Banking

1. Log in to Online Banking
2. From the home page, click on the account for which you would like to submit a fraud claim
3. Once on the Account Details page, click More actions
4. Select Dispute a Transaction. 

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Mobile Banking:

1. Log in to Mobile Banking
2. From the home screen, tap on the account for which you would like to submit a fraud claim
3. Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction

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Phone:

Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday – Friday or 9:00 am and 5:00 pm Saturday. Please note that our after-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.

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Branch:

File a claim in person at any Golden 1 branch during operating hours.