Report fraud on my debit, credit or ATM card

»

We offer the following options to file a claim for fraudulent activity.

Click to expand each section for detailed instructions.

Online Banking
  1. Log in to Online Banking
  2. From the home page, click on the account for which you would like to submit a fraud claim
  3. Once on the Account Details page, click More actions
  4. Select Dispute a Transaction
Mobile Banking
  1. Log in to the Mobile Banking app
  2. From the home screen, tap on the account for which you would like to submit a fraud claim
  3. Once on the Account Details screen, tap on the three dots icon at the top right corner and select Dispute a Transaction
Phone

Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday thru Friday or 9:00 am and 5:00 pm Saturday.

Note: Our after-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.
In-person at a branch

File a claim in person at any Golden 1 branch during operating hours.

Did You Find This Article Helpful?