Change my Golden 1 Mobile app password

Forgot Your Password

If you forgot your password, and you would like to reset it:

1. Click Trouble logging in? on the Mobile Banking app launch screen
2. Enter your User ID, date of birth, and answer your security question
3. For additional security, a verification code will be sent to you. Enter the verification code and continue to reset your password
   • Passwords must contain 9-32 characters, including one letter and one number
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed
   • Password is case-sensitive

Please allow up to ten minutes for the verification code to be delivered.

 

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Change Your Password

If you know your password, but you want to update it:

1. Sign into the Mobile Banking app
2. Tap the More icon
3. Tap Change Password
4. Enter the updated password information
   • Passwords must contain 9-32 characters, including one letter and one number
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed
   • Password is case-sensitive
5. Click Update

 

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