Change my Golden 1 Mobile app password
Learn how to reset or change your Golden 1 Mobile app password.
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There are a couple options to change your password or if you have forgotten your password. Click to expand each section for detailed instructions.
Forgot Your Password
If you forgot your password, and you would like to reset it:
- Click Trouble logging in? on the Mobile Banking app launch screen
- Enter your User ID, date of birth, and answer your security question
- For additional security, a verification code will be sent to you. Enter the verification code and continue to reset your password
- Passwords must contain 9-32 characters, including one letter and one number
- Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
- Spaces are not allowed
- Password is case-sensitive
Please allow up to ten minutes for the verification code to be delivered.
Change Your Password
If you know your password, but you want to update it:
- Sign into the Mobile Banking app
- Tap the More icon
- Tap Change Password
- Enter the updated password information
- Passwords must contain 9-32 characters, including one letter and one number
- Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
- Spaces are not allowed
- Password is case-sensitive
- Click Update
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