Changing Your Online or Mobile Banking Password

1. From the Golden 1 homepage, click the Log In button.
2. Click the Forgot Password link to be taken to the Forgot Password page.
   
3. Enter your User ID and click Next. You will be prompted to answer a few questions to confirm your identity before you are able to create a new password.
4. Create a new password that adheres to the following password restrictions.
   • Passwords must contain 9-32 characters, including one letter and one number.
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed.
   • Password is case-sensitive.

If you continue to have problems signing on to Online Banking, please contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361).

If you know your password, but you want to update it:

1. Log into your account in Online Banking.
2. In the top menu options, click Settings.
   
3. Click to expand the Profile option, then select Password.
   
4. For security purposes, you will be prompted to enter a security code sent to either your email or phone number. Enter that code and click Verify.
5. Enter your current password, and a new password. The new password must adhere to the following password restrictions:
   • Passwords must contain 9-32 characters, including one letter and one number.
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed.
   • Password is case-sensitive.
6. Click Save.

If you forgot your password, and you would like to reset it:

1. Click Trouble logging in? on the Mobile Banking app launch screen
2. Enter your User ID, date of birth, and answer your security question
3. For additional security, a verification code will be sent to you. Enter the verification code and continue to reset your password
   • Passwords must contain 9-32 characters, including one letter and one number
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed
   • Password is case-sensitive

Please allow up to ten minutes for the verification code to be delivered.

If you know your password, but you want to update it:

1. Sign into the Mobile Banking app
2. Tap the More icon
3. Tap Change Password
4. Enter the updated password information
   • Passwords must contain 9-32 characters, including one letter and one number
   • Must contain one of the following special characters: , # @ : ! ? ( ) $ / \
   • Spaces are not allowed
   • Password is case-sensitive
5. Click Update