Getting Started with Digital Banking

• The Digital Banking Experience You’ve Been Waiting For

• Online Banking User ID

• Online Banking Locked

• Enroll in Online or Mobile Banking

• Order New Checks

• My Zelle limit changed—what happened?

• How do I access my account online?

• Can I download my account information from Online Banking?

• How often is the credit score in Mobile and Online Banking updated?

• What types of documents can I view in Mobile and Online Banking?

• How can I get a copy of my statement?

• Make a Loan Payment

• Order a new ATM or debit card

• Report a Lost or Stolen Card

• I have misplaced or lost my card. How do I temporarily turn the card off while I look for it?

• How do I sign up for debit or credit card alerts?

• How do I open a savings or checking account online?

• Can I open a Money Market Savings account online?

• Online and Mobile Banking Password

• Schedule a branch appointment

• Change my Address

• How do I manage my cards in Online and Mobile Banking?

• What should I do if I suspect fraud on my Golden 1 credit card?

• How do I make an auto loan payment in Mobile Banking?

• Find My Member/Account Number

• How to set travel notifications

• Do I need to receive paper statements, or can I get my statements electronically?

• How can I view the history on my accounts? Will I be able to see if a check has cleared?

• What is an E-bill?

• How can I download account transactions or credit card transactions into Quicken or QuickBooks?

• Is it possible to transfer money from one account to another within Online Banking?

• Can I change the phone number(s) I registered to use for authentication for the Golden 1 Mobile Banking app?

• Update Your Contact Information

• How do I enroll in Zelle?

• Is there a limit to how much money I can send using Zelle?

• How do I set up or cancel a recurring or scheduled payment in Zelle?

• Can I transfer money from my Golden 1 account into another person's Golden 1 account?

• How do I add a new member-to-member account?

• How do I stop payment on a check?

• What is Golden 1's External Transfer service?

• Ways to Transfer or Move Money

• How can I change my Out of Band Authentication phone number when logging in for the first time?

• Why am I prompted to answer a security question when logging in to Online Banking?

• Why am I prompted to enter a security code within Online Banking?

• Forgot Online Banking Security Question

• Can I use Mobile and Online Banking outside the United States?

• How do I remove a linked account or cross account from my Online and Mobile Banking profile?

• How do I sign on to Mobile Banking?

• How do I connect to Quicken / Quickbooks?

• Can I view my mortgage account details through Mobile Banking?